Privacy Policy

This Privacy Policy applies to all individuals and businesses who:

• Use WallX Services for digital payments, merchant collections, transfers, lending, savings, or credit profiling;
• Interact with our platforms, apps, APIs, or websites;
• Participate in marketing or promotional activities; or
• Communicate with us or our support team.

This Policy also extends to any data we collect through authorized partners, agents, or financial service providers that integrate with WallX.

We collect Personal Information and Financial Data to deliver secure, compliant, and personalized financial services.

We use collected data to provide safe, compliant, and efficient financial services.

• Account Creation & Verification: To verify identity, comply with Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) laws.
• Transaction Processing: To initiate, validate, and complete payments, transfers, settlements, and refunds.
• Fraud Detection & Risk Management: To monitor suspicious activity, prevent unauthorized access, and safeguard customer funds.
• Customer Support & Communication: To respond to inquiries, resolve disputes, and provide updates about your account or transactions.
• Product Improvement: To enhance system performance, develop new features, and personalize your experience.
• Marketing & Engagement: With your consent, to send promotional materials, offers, and updates related to our services.
• Compliance & Legal Obligations: To meet tax, audit, and record-keeping requirements under applicable laws.
• Credit Profiling & Analytics: To assess creditworthiness, enable access to capital, and support data-driven financial inclusion. May be powered by 3rd parties

We process your Personal Information under the following lawful bases:

• Consent: When you voluntarily provide data or opt into communications.
• Contract: To fulfill our obligations under our service agreement with you.
• Legal Obligation: To comply with financial and regulatory requirements.
• Legitimate Interest: To enhance security, prevent fraud, and improve customer experience.

We share data only when necessary and always under secure and lawful conditions.

We may share your information with:

• Financial Institutions and Payment Networks (for transaction processing and settlements).
• Service Providers and Partners (for KYC verification, fraud monitoring, analytics, cloud hosting, or support).
• Credit Bureaus and Lending Partners (for credit evaluation or credit history reporting).
• Regulators and Law Enforcement Agencies (as required by law).
• Business Transfers: In case of a merger, acquisition, or restructuring, your data may be securely transferred to the new entity.

We never sell your personal or financial information to third parties.

We retain your Personal Information only for as long as necessary to:

• fulfill the purposes outlined in this Policy;
• Comply with applicable legal, tax, or accounting obligations; and
• Prevent, detect, and mitigate fraud or misuse.

Typically, financial data is retained for up to seven (7) years after account closure or as required by law.

We apply advanced administrative, technical, and physical safeguards to protect your data.

Security measures include:

• Encryption (at rest and in transit);
• Multi-factor authentication and access controls.
• Continuous network monitoring and fraud detection systems.
• PCI DSS-compliant payment processing; (Not applicable to us as we do not hold card details)
• Regular vulnerability and penetration testing.

Although we maintain robust systems, no platform can guarantee absolute security. In the event of a data breach, we will notify affected parties promptly and comply with all applicable laws.

Depending on your jurisdiction (NDPR, GDPR, CCPA, etc.), you may have the following rights:

• Access: Request a copy of your data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion ("Right to be Forgotten") where legally permissible.
• Restriction: Limit how we process your information.
• Portability: Request transfer of your data in a structured format.
• Withdraw Consent: Opt out of non-essential processing or marketing communications.

To exercise any of these rights, please contact us via the details below.

WallX uses cookies and similar technologies to:

• Improve user experience and system performance;
• Enable fraud detection and account security; and
• Measure website and app analytics.

You can manage or disable cookies through your browser settings, but some features may not function properly without them.

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.

The latest version will always be available at:
https://www.wallx.co/privacy-policy

Significant updates will be communicated via email or in-app notifications.

For inquiries, data access, or complaints, please contact our Data Protection Officer (DPO):

Email: or [email protected]

You may also contact your local data protection authority (e.g., NDPC Nigeria, FTC USA, or OPC Canada).