Customer Support & Experience

Intern

Location

Toronto, ON

Type

Internship

Department

Customer Success

Team

Support

~$12/hour

Posted 2 days ago

About this role

Join our customer experience team to help build delightful support interactions and contribute to our customer-first culture.

Respond to support tickets across email, chat, and phone channels with empathy and efficiency

Escalate complex technical issues to senior team members while maintaining customer satisfaction

Maintain and update knowledge base articles and documentation for better self-service

Gather customer feedback and share actionable insights with product and engineering teams

Collaborate with cross-functional teams to refine support workflows and improve response times

Currently enrolled in post-secondary education (Business, Communications, Psychology, or related field)

Excellent written and verbal communication skills with attention to detail

Strong empathy, patience, and systematic problem-solving approach

Comfortable learning and using support tools like Zendesk, Intercom, or similar platforms

Bilingualism (English/French) is considered a strong asset for our diverse customer base

We're a licensed MSB delivering secure, intuitive payment infrastructure connecting North America to Africa through our flagship product, FaasPay.

Reach out to our team if you'd like to learn more about this role or WallX.

Please include your resume and a brief cover note explaining your interest in customer experience.

We're always looking for exceptional talent. Send us your resume and tell us how you'd like to contribute to the future of fintech.